Shipping policy

IN-STORE PICK UP
If you live in the Edmonton area and want to pick your items up, select "in-store pickup" from the drop down menu and we will contact you as soon as your order is ready, usually within 24hrs. (or less!)

SHIPPING

Canada

Standard goods: $18.00
Heavy goods: $30.00

United States 
Standard goods: $30.00
Heavy goods: $40.00

International
Rates vary. Please email info@redribbon.ca for a quote.
Roughly $40 to $60 depending on where it is going.

*Standard goods include things like pants, tops, dresses, socks, and jewelry.
*Heavy goods include things like shoes, bags, books and jeans.

We can only ship to the billing address or a confirmed address.
All packages will be sent out with a tracking number.
Customer is responsible for any additional charges on rejected packages.
Once it is with Canada Post, we are not responsible for any shipping or customs delays. We are happy to work with you to track your package or submit claims. Your shipping however, can not be refunded once it has shipped.
We pull all of our online purchases from our YEG location and require 24 hrs to confirm the status & condition of your purchase. We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email and given your options or your credit card will be refunded.
We are happy to make any changes before your order has been shipped, please email info@redribbon.ca
Taxes and Duties
Sales tax is charged on all Canadian orders at the customer's local tax rate.
Red Ribbon is not responsible for duties or other fees incurred from importing goods.

Exchange Rates
All of our prices are in Canadian dollars. Any fluctuations in the exchange rate are the customer's responsibility.

Contact us:

phone: 780-454-4336
email: info@redribbon.ca